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This Bride Was Denied Her Flight For Her Honeymoon Because Her Passport Was "Damaged"

by N/A, 10 years ago | 3 min read

Carly Baker and Chris Fee recently tied the knot and were ready to head out on their dream trip. They had been saving up for the trip for two years. When they were ready to enter through security Carly was stopped because of some wear and tear on her passport. That wear and tear was considered too 'damaged' to travel with, and her and her husband were forced to miss their honeymoon.

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Meet Carly and Chris. They've been dating for four years, and just had the happiest day of their lives.

Unfortunately that happiness would be stripped away soon after.

Here they are on their wedding day...
Without a care in the world...

Just pure love and happiness.

The next step is to fly out for the honeymoon! Possibly the most exciting time of a wedding, because you get to have an extended vacation with the person you've just committed your life to.

However, when they arrived at the Philadelphia International Airport to make their flight–which included stays in Greece, Rome and other cities–Carly was stopped by a U.S Airways Representative.

The representative told Carly that her passport was too damaged to fly with, citing strings hanging from it...
She was then handed off to a second employee who said she should be fine to fly with this passport...

And simply snipped the strings off. All is well at this point right? Unfortunately no. The first employee had already made a mark in her travel file that she was unable to fly with this passport. So, only an override on the restriction would salvage this horrific situation she found herself in.

The employee who thought her passport was suitable clearly didn't want to "throw (her colleague) under the bus" so nothing was done.
The State Department limits flying when passports are "significantly damaged" including: water damage, a significant tear, unofficial markings on the data page, missing visa pages [torn out], a hole punch, or other damages.

That clearly wasn't the case here, but again, that first employee made the note in her file, which couldn't be changed at this point.

Spokesperson Leslie Scott for American Airlines said she saw the photos and feels the employee complied with government regulations for limiting travel...

She said it appears there was water damage, and the pages were peeling off. She also noted that there appears to be damage to the bio page, which is absolutely crucial to travel. 

Scott went on, "We can’t let people travel with damaged government documents," because then they may denied access into a foreign country.

The newlyweds reported that they've been able to reschedule their honeymoon for a later date, but have had to spend approximately $2,000 is rebooking and cancellation fees

Carly states the company is "sympathetic" for their situation, but in all she learned a hard lesson about their airline business: "It was made extremely clear to us that they are in the business of making money, and not making people happy." The couple says they will never fly American again after this.

Carly also wants to caution other travelers about the policies surrounding passports: "A passport cover is clearly a good investment." 

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