13 Things Apple Store Employees Wish They Could Say To You But Can't

by N/A, 10 years ago | 2 min read

This is what the people behind the Genius Bar are really thinking.

work Apple apple store Non-Premium

1. You should probably swipe through your camera roll.

Apple Store employees see A LOT of naked pictures on devices. So delete them before you hand them over.

2. They handle theft in a very specific manner.

Devices aren't security tagged which makes people think they can easily get away with stealing. However, employees are trained to be friendly and engaging to every customer. This ensures that people know they're being watched and helps deter theft.Â

3. They love to see older devices.

An Apple Store employee named Eric once had someone bring in anÂ Apple IIeÂ . Even if a product is considered obsolete (meaning that it hasn't been manufactured in over 7 years) they can still take a look at it, although performing maintenance or finding parts for it is out of the question.

4. Headquarters is known as "The Mothership."

Senior staff get flown there for trainings and conferences.Â

5. You shouldn't point the finger at an Apple Store employee.

Most problems can be traced back to user error. So before you start to blame an Apple employee, figure out what you did to your phone.

6. You can use the demo computers, but they'd prefer that you didn't use them like they're your own.

Apple Store employee Eric, who worked at a store in Florida has seen customers change wallpapers, record music and have two hour long Skype calls on demo computers.Â

7. They don't like having to guess your password.

A common issue that Apple employees are asked to resolve is forgotten passwords. They can't help you, otherwise, if your password was really that easy to figure out, you wouldn't need it.

8. They know when you aren't telling the truth.

They can tell if you've had your screen replaced, or if you dropped your phone in the toilet. It'll be a lot easier for them to help you if you tell the truth from the beginning.

9. Longtime employees are awarded for their service.

Employees who make it 5 years get a certificate signed by CEO Tim Cook. Employees for 10 years get a glass block with the Apple logo etched into it.Â

10. It's not easy to get a job there.

One open position could receive thousands of applications and when some is finally selected for the job, after a few rounds of interviews, they are trained for weeks before they're let out onto the sales floor. They know they've officially made it when they receive their shirt.

11. Only one thing can make it easier to get a job at Apple.

Knowing someone who works at the store or having someone refer you is the easiest way to get your foot in the door at the Apple store.

12. Be nice, like you would to any other customer service professional.

Just like anywhere else, you shouldn't be surprised if an Apple Store employee is less apt to help you, if you're rude to them. So be nice and be patient.

13. They probably won't correct you when you call things by the wrong name.

Employees hear the Apple Watch being called the iWatch or the iPod Touch being called the iTouch all the time. They're just going to let you call it what you want.Â

Clapping is a part of their culture.

When someone starts working at the Apple Store, they go through Â ritual of being "clapped in" by other employees on the first day and the same goes for an employee's last day.Â